Privacy Policy
At Soul Savera, we are dedicated to safeguarding the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines how personal information is collected, used, and shared on our website and across our services. By using this website, you agree to the terms set forth in this policy. If this policy does not comply with the laws of your country, we advise you not to use this website.
Nature of Service
Soul Savera is a multidisciplinary mental health and rehabilitation center that provides therapeutic and psychological services for individuals, families, and organizations. Our offerings include online and in-person services delivered by licensed, qualified, and trained professionals. Services may include:
Therapeutic Consultations:
Online and face-to-face sessions with licensed professionals authorized by Soul Savera to use our platform to deliver services.
Assessments:
Psychometric assessments are conducted when required for determining the appropriate course of intervention or when requested by individuals or organizations for self-understanding.
Workshops and Webinars:
Organized for various groups, including professionals, parents, communities, and organizations, delivered by qualified mental health professionals.
Self-Help Resources:
A range of self-help tools, programs, and content provided through our website, and emails to support mental and emotional well-being.
Training and Professional Development:
Soul Savera is committed to contributing to the mental health field by offering training, internships, and continued education for students and professionals.
Cancellation and Refund Policy
When you cancel without adequate notice, we cannot fill this time slot usually of 45 mins to 60 mins by offering it to another client in need at short notice. Thus, our cancellation policy for therapy sessions requires a minimum of 24 hours’ notice for rescheduling or cancellation. If you need to cancel a session, kindly inform us in advance to allow for scheduling adjustments. Failure to provide the required 24-hour notice will result in a 100% session fee being charged. Incase of delay in the payment after multiple reminders, we reserve the right to charge 10% per day on your total outstanding amount. We appreciate your understanding and cooperation in maintaining the effectiveness and availability of our therapy services. There is no refund applicable after being informed regarding the therapy or treatment process and after explaining the services. No refund will be applicable in the case of no show, or delay in the follow up session based on the package that has been opted for.